Refund policy

Article 7 - WITHDRAWAL

7.1 Principle and deadline

Le Client dispose du droit de se rétracter, sans donner de motif, dans un délai de quatorze (14) jours calendaires à compter de la date de réception de sa Commande. En cas de commande de plusieurs Produits, le délai court à compter de la réception du dernier Produit.

If the right of withdrawal is exercised within the aforementioned period, the price of the Product(s) purchased and the shipping costs will be reimbursed, with return shipping costs being borne by the Customer.

7.2 Exclusions

In accordance with the provisions of Articles L. 221-18 to L. 221-28 of the French Consumer Code, this right of withdrawal cannot be exercised for the following contracts:

Supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
The supply of goods made to the consumer's specifications or clearly personalized;
The supply of goods likely to deteriorate or expire rapidly;
Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional;
Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
Supply of audio or video recordings or computer software when unsealed by the consumer after delivery;
The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
Concluded at a public auction;

7.3 How to exercise the right of withdrawal

To exercise his right of withdrawal, the Customer must inform the Company of his intention to withdraw either by completing the standard form, a model of which is shown below, or by sending an unambiguous statement expressing his intention to withdraw within the 14-day period mentioned above.

Model withdrawal form :

A l’attention de la Société ONLY SEED, Seed Forever, Service Client, 27 COURS VITTON 69006 LYON.

Je soussigné __ vous notifie par la présente ma rétractation du contrat portant sur la vente du Produit ci-dessous :
Dénomination du Produit :
Date de la commande et de la réception :
Numéro de commande :
Numéro de suivi de la demande de rétractation :
Nom du Client :
Adresse du Client :
Signature du Client : (uniquement en cas de notification du présent formulaire sur papier
Date :

Ce formulaire doit être envoyé à la Société à l’une des adresses suivantes :
Pour un envoi papier, à SAS ONLY SEED, Service Client, 27 COURS VITTON 69006 LYON
Pour un envoi électronique, à l’adresse : seedforever.shopify@gmail.com

The Customer has a period of 14 days from the date of notification of withdrawal to return the Product to the Company in its original packaging, the cost of return being borne exclusively by the Customer.

Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to enable the Company to offer them for sale again. In the event of receipt of Products that have been opened, used, incomplete, damaged or soiled, the Company will not issue any refund and may even, if it deems it necessary and appropriate, hold the Customer liable for depreciation of the Product.

In the event of return of the Product under the conditions provided for by law and the present GCS, the Company will reimburse all sums paid by the Customer, including delivery costs, within 14 days of notification of retraction, unless the Product is returned afterwards. In this case, the Company will only reimburse the Customer once it has received and checked the condition of the returned Product.

This refund will be made using the same means of payment as that used by the Customer to pay for the Order, unless the Customer expressly agrees to another means of payment. In the event of payment by gift voucher/promotional code, the Customer will be reimbursed either by sending new gift vouchers/promotional codes for an amount identical to that paid in this form.