Politique d’expédition

 LIVRAISON – RECEPTION

6.1. Livraison

Before the Order is validated, the Company provides the Customer with information concerning the different delivery methods and their respective prices.

The Company will do its utmost to ensure that the Product(s) is (are) delivered on or before the scheduled delivery date. In the event of difficulty, the Company undertakes to contact the Customer promptly to inform him/her of the problem and to work with him/her to find an appropriate solution.

Delivery times are 3 to 7 working days in France and 10 to 15 working days for the rest of the world.

Air freight, shipping and/or delivery of the Product(s) will be fully borne by the Customer ("Shipping Costs"). These delivery costs are included in the final price invoiced to the Customer at the time of the Order. On the other hand, any customs charges are not included in the price invoiced to the Customer by the Company.

Depending on the method chosen by the Customer, delivery will be made either to the address given by the Customer, or, where applicable, to a relay point chosen by the Customer from the list of available points. It is therefore the Customer's responsibility to check the information provided for delivery, as he alone remains responsible in the event of non-delivery due to incomplete or erroneous information.

A tracking link is sent by email to the customer. When the parcel cannot be placed in a letterbox or given to the customer, it is sometimes dropped off at a post office or a relay point. The information is indicated in the tracking link. The customer must therefore pay close attention to the tracking of his parcel. If the parcel is returned to the Company's warehouse because the customer has not picked it up, the Company may ask the customer to pay an additional fee for returning the parcel to his or her home address.

In the event of a parcel notified as delivered by the carrier but not actually received by the customer, the customer must file a claim with the carrier and lodge a complaint with the police station if the carrier does not find a solution. The Company will only reship the parcel to the customer under the following conditions: the carrier has acknowledged the theft or loss of the parcel (email or letter from the carrier required) or the customer has lodged a complaint with the police station (proof of complaint required).

6.2. Reception

Upon receipt of the Product, the Customer undertakes to check that the Product is complete and undamaged.

In the event of an anomaly, the Customer must contact the Company's Customer Service Department within three days (excluding public holidays) of receiving the Product. Any complaint filed after this deadline will not be processed.